Order Processing and Shipping
Shipping and Fulfillment:
Thank you so much for your patience and understanding for my small business!
Ordering from me may take longer than at a big box store, but I fill each order with gratitude and care!
Discover Teas' current processing time BEFORE shipping for all online, phone, or custom request orders is 4–7 business days (i.e. excluding weekends and holidays). Processing times may be subject to delay upon circumstantial inclement weather or emergency situations beyond the control of Discover Teas and may change without notice depending on order volume.
You may receive a tracking number from our postage provider, Stamps.com as part of the order fulfillment process BEFORE your package is dropped off at the post office. This helps our business function more efficiently so that we can ship more orders. Please allow 24-48 hours for the tracking to update and allow e-mails from Stamps.com to be sent to you in order to receive your tracking number. Shipping is completed via USPS. Product delivery times after arriving at USPS are dependent on postal service conditions and out of our control or influence.
COVID-19 IMPACTS:
In order to minimize risk to ourselves and our customers during this ongoing public health crisis, we only vend in-person at indoor events WITH requirements for proof of current COVID vaccination and WITH mask requirements. Permanent changes include a reduction in our processing hours and the discontinuation of our local pick-up program (orders over $65 still ship free). You will be contacted and informed if your order fulfillment is delayed due to a positive COVID test result. We hope that you and yours are keeping safe. Please consider protecting yourself and your community from COVID-19 by keeping your COVID vaccination and boosters up to date, wearing a well-fitting N95/KN95 mask over your nose and mouth, engaging in responsible social distancing where possible, testing frequently if you think you may have been exposed, and staying home to the best of your ability if you feel sick, regardless of the cause. Community measures help us stay better, together!
For more information on our COVID precautions, please click here. Thank you for your patience and understanding.
Discover Teas ships nationwide within the United States—including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and APOs/FPOs!
- Orders up to $65.00 - $5.95 shipping.
- Orders over $65.00 - FREE shipping.
Returns
Due to the nature of our product, we unfortunately cannot accept product returns for tea or teaware. We are also not responsible for products lost or damaged in transit after USPS has accepted the package. If there was an error in your shipment, please contact us via e-mail or by phone to let us know.